1. The stages of rational decision-making begin with:
Communication
  1. implementing a solution
  2. defining the problem
  3. celebrating
  4. delegating blame
2. A quantitative decision-making tool that maps options, probabilities and expected payoffs is the:
Communication
  1. organisation chart
  2. decision tree
  3. grapevine
  4. mission statement
3. The grapevine is:
Communication
  1. a formal report
  2. the informal, unofficial communication network in an organisation
  3. a legal document
  4. an org chart
4. Upward communication in an organisation flows:
Communication
  1. from managers to workers
  2. from subordinates to their superiors, e.g., reports and suggestions
  3. between departments only
  4. out to customers
5. Noise, in communication theory, refers to:
Communication
  1. loud machinery only
  2. anything that distorts or interferes with the message — physical, language or attitude barriers
  3. music
  4. feedback
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